Cake FAQ's
Here are answers to some of my most frequently asked questions
Before ordering
Common questions people have before ordering
Do you have cakes available today?
While most of our cakes are made to order, we have a selection of mini cakes and desserts available in-store for same-day pickup. Feel free to visit our patisserie at The Welder to see what's available.
Our larger desserts are by order only and require 2 days notice.
How far in advance should I place my cake order?
We require 2 days notice for orders, you're welcome to place your order as far in advance as you'd like though.
Can I reserve a specific pickup date and time?
Yes, When ordering online, you'll have the option to select your preferred pickup date and time at checkout.
Can I modify or cancel my order after placing it?
We understand plans can change. If you need to modify or cancel your order, get in touch with us - if it's more than 3 days before the pickup date we will offer you a full refund. Read our Refund policy for more details
Can I change something about a cake?
Get in touch with me if you have concerns about a specific item in a cake and we can make accomodations.
Apologies but I don't make custom cakes, so cannot create something for you that's not listed on the menu.
How many people will each size feed?
When choosing the size of cake, it's hard to say exactly how many people it will feed, but as a general guideline:
Loaf Cakes
- 20cm - Provides 6 servings
Bundt Cakes
- 25cm - Provides 8-12 servings
Layer Cakes
- 15cm - provides 12-15 servings
- 20cm - provides 20-25 servings
- 25cm - provides ~38 servings
2-Layer & 4-Layer cakes are usually cut the same, but you have much more cake per person with a 4 layer.
Are your free-from cakes safe for people with allergies?
While some of our products are made without allergen-containing ingredients, they are produced in a shared kitchen where allergens are present.
Therefore, we cannot guarantee they are safe for individuals with severe allergies.
After ordering
What people want to know once they have their cake
Safely carrying your cake box
Pick up and carry your cake box from the bottom. Never from the top or sides
Safely transporting your cake
Place your cake in an air conditioned vehicle and drive slowly avoiding sudden stops and turns
Keep your cake level at all times when transporting.
Storing your cake
For all cakes please store at room temperature out of direct sunlight, moisture, and heat.
For layer cakes store in the fridge if it will be overnight or it's excessively hot.
Serving your cake
Take your cake out to display 1-2 hours before serving.
It's important you serve your cake at room temperature, otherwise it will be hard.
Tips to cut your cake
When cutting you cake, dip your knife in hot water, dry then cut. Clean and heat your knife for each slice.
What if there's an issue with my order/cake?
Please let me know if there's something about your order we need to change.
If you aren't happy with your cake then get in touch with me as soon as possible, and please keep your cake in the fridge.